Service Interruptions and Emergencies


If a water service interruption has occurred or is pending, payments made be made through Hampton Roads Sanitation District (757) 460-2261. Once the payment is complete, contact Kristi Gibson 804-769-4958 with the confirmation number to reinstate service or avoid interruption. 

For a water emergency during regular business hours, call 804-769-4962.  

For 24 hour emergency water service, call 804-769-0999. 

For a sewer emergency or odor complaints, please contact HRSD 1-877-261-8411.